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Credit Control
Your business deserves to have cash from your debtors flowing through the business at optimum levels to support your strategic objectives. Managing debtors accounts and collecting money owed to you is a people thing. Yes, the processes are vital but the bottom line is that collecting debt is all about the relationships between people and how good or lacking the interaction between them is.
Processes can only take the collection effort so far before a person has to enter the picture and conclude the objective. It is at this juncture that you can depend on my skills to make a success of the interaction and to also build a lasting relationship with your customer.
Over 20 years experience in credit management has enabled me to harness and leverage the key elements which enable you and me to manage the customer relationships effectively and ensure you get paid on time. Aside from driving unpaid debt down, I always look for opportunities to increase your revenues through prudent but effective risk management base on your credit limit criteria.
Credit & Collections sits at the heart of organisations to ensure money keeps getting pumped through to the business. When customer payments fail to arrive at your bank account, your company can find itself up the liquidity creek without a paddle. My aim is to unlock unpaid debt & have your customers release payments to you so that you will reap the benefits of increased cashflow and prosper.
Cash Collections
Focus must be on converting bills to cash on due date. Always.
No other daily activity by the collections department should be allowed to take precedence over this singularly vital process to keep the business alive. Chasing the customers for payment means all issues related to non-payment can become known sooner. This activity, means the dispute or query process will be activated sooner and then managed to a quicker resolution.
Dispute Process
Internal negotiation with stakeholders (primarily your billing, sales, finance & customer services) can lead to agreement to join forces with credit control to combat increasing disputes. Every effort must be made to install processes that prevent billing errors and ensure speedy and permanent resolution is achieved. We can provide process enhancements.
Customer Retention
Non-payment of debt might mean customer retention could be at stake. We value your customer relationships highly and remain mindful of their value to your business. Our professional and experienced approach toward engaging with your customers ensures goodwill is retained. We also nurture their support to resolve issues causing non-payment. We will help develop your management and collection staffs’ negotiation skills.
The Big Picture
Your collections staff should know & learn important elements about your business like where and how you do business. For instance they should learn about trade in their local region & other countries. Staff should also learn: (1) Where & how they fit into your business structure and why. (2) How global economic trends impact your business. (3) Which stakeholders are pivotal to collection efforts. (4) Is the customer part of a large group? (5) How other countries conduct business, resolve disputes & manage payments.
The Stakeholders
Internal stakeholder relations must be developed and kept moving forward favourably. Communication and co-operation among departments is vital to business prosperity. You must be able to work in partnership with billing, account management, pricing, legal, customer services or finance. We help bridge the gaps and mend the broken realtionships. The success of your credit department depends on them.
Teamwork
Every individual in our collections teams knows that we fully believe they have the skills and experience to take responsibility and remain accountable to fully perform the job you hire them to do. Successful managers know they are only successful if their staff allow them to be. We help managers plan their skills in leading, motivating, developing and guiding staff.
