Billing Dispute Reduction: When credit managers like me inherit ledgers with ballooning unpaid debt >31 days, the challenge to reduce the disputes seems insurmountable. However, there is a way to resolve the problem although it will take a lot of hard work. Internal negotiation with stakeholders (primarily billing, sales, finance & customer services) can lead to agreement to join forces to combat increasing disputes. Change will be needed and every effort made to correct the process that creates billing errors. Aside from non-payment, customer retention is at stake.